11-30-2019 03:07 PM
I ordered a washer dryer pair from best buy on 11/19 and the experience has gone from bad to worse and has left me feeling completely helpless.
I had the first delivery scheduled on 11/23 at noon. It then got delayed to 3 pm the same day. After not receiving anything until 5pm, I called support and was told I would have to call back again the next day to reschedule.
I called back the next day and was told I would have to wait another week for delivery. While not ideal, I had no other option so I did that.
That brings us to today, 11/30. My delivery was scheduled between 8 and 10 am. After not hearing anything until noon, I called support and was told the delivery guys decided to reschedule again because they had a truck that was too big and wouldn't fit through the garage. There isn't a garage to get into my apartment. Even if there was, why wasn't I given a call when the delivery guys were here?
Now that said, I have to call again tomorrow and will be put at the back of the line and wait again for delivery. This is an incredibly bad experience.
I understand problems happen but when they do, Best Buy should atleast take ownership and solve them instead of making me call repeatedly and spend hours on the phone and chats online. Currently I find myself having paid >$1700 two weeks ago and still no idea when I'll have my appliances delivered.
12-02-2019 01:37 PM
Thank you for taking the time to visit our community forums and writing to us about your order. I know it's not easy to set time aside for a delivery so I can understand your frustration to encounter so many delays with this purchase. We work hard to make this process seamless and I apologize that this hasn't been your experience so far. Have you been able to get help with this order? If not, please let us know and we'll be happy to see how we can assist you moving forward.
12-02-2019 01:55 PM
I went ahead and rescheduled the delivery online myself to the next available slot on Friday 12/6.
But given that the delivery has been scheduled twice already and has been cancelled twice a, I'm not confident the delivery will happen this Friday. Can you please make sure that the delivery happens on Friday and is not cancelled.
Also about " We work hard to make this process seamless and I apologize that this hasn't been your experience so far. Have you been able to get help with this order?"
--> Don't you think that after a delivery has been cancelled twice, that instead of the customer having to go to the back of the line again and reschedule the delivery themselves, best buy should prioritize delivery and make sure that it will be successful?
12-02-2019 02:53 PM
I would be glad to see what assistance I can help offer with this delivery. I will need some more information so I can research this for you. Can you please send me a private message with your:
You can send me a private message by clicking the button at the bottom of my post across from my name. I'll keep an eye our for your response.