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Posts: 1
Registered: ‎06-02-2021

Fridge never got delivered

I ordered a Dishwasher, range, and fridge on 5-22-21 and was told the fridge and dishwasher would be delivered on 5-29-21 I did get the dishwasher, but no fridge. The Best Buy website says the fridge was delivered, which is not the case. After multiple calls to "Geek Squad" I have been told I have to wait 24 to 36 more hours while this is being "escalated. This is unacceptable to me when the day the dishwasher was delivered both the delivery guy and XPO logistics knew the fridge was left at the warehouse. XPO called and apologized within 30 minutes. Still there is no Fridge at my house and Best Buys customer service is a joke
Posts: 172
Topics: 3
Kudos: 9
Solutions: 7
Registered: ‎11-12-2018

Re: Fridge never got delivered

Hello, Jacob1973.


Thank you for reaching out to us. Choosing new appliances can be an investment in your home, and I’m sad to hear that things have not gone as expected during the delivery. We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.



Natalie|Social Media Specialist | Best Buy® Corporate
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