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Posts: 1
Registered: ‎07-18-2022
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Fridge delivery no show

Was told I’d receive my fridge today 07/18/2022 between 8 am - 12 pm. Been on and off customer service since 2 pm. First time I was transferred to electronics despite saying appliances. Employee told me better luck next time and hung up. Call back didn’t work for an hour. Finally got a hold of someone just for them to also hang up/connection lost. Thought they’d call back, but they didn’t. Got stuck in call back again. Thought I’d give forums a shot.

First the unprofessionalism of the no show delivery then customer service line being uncooperative. I understand labor shortages and supply shortages, but don’t no show and be surprised when we call customer service. Someone help me get my fridge please.
Posts: 1,015
Topics: 57
Kudos: 132
Solutions: 55
Registered: ‎07-23-2018

Re: Fridge delivery no show

Hello, Kdorj, 

 

Thanks for visiting our online community. This is a great place to come for support, and it sounds like that is exactly what you need! A new refrigerator is certainly something you’d have to plan for, and our goal is to ensure the delivery process is seamless. If you were not notified of an unexpected delay, I understand why you’d be reaching out for help. I know that’s what I’d be doing, if I were in your position. It is surprising to learn your phone calls did not result in a resolution, and I appreciate you taking the time to share your experience. Going forward, I’d love to see what I may be able to do to help turn things around. I'd also like to formally document your feedback, so we can work to improve our service. 

 

When convenient, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful. To send a Private Message, simply use the darker blue icon, which is located across from my signature. 

 

Please note, our operating hours will soon be coming to an end. If you do not receive an immediate response, I will be available again tomorrow. I look forward to working with you. 

 

Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
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