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New Member
Posts: 1
Registered: ‎07-22-2022

Fridge Damage Next Steps

Order delivered on time and with excellent service.  However, when unboxing fridge, we found some damage.  Install team took pictures and documented.  Was told I had two options 1) return fridge or 2) keep and someone would conact me regarding dicscount/refund.  I opted for 2 since the fridge appeears to be running and keeping items cold.  This was over a week ago and have not heard from anyone yet.  Just curious on next steps.

Posts: 71
Topics: 1
Kudos: 24
Solutions: 6
Registered: ‎10-19-2020

Re: Fridge Damage Next Steps

Hi there, leo77leo,


Thank you for joining the Forums and for reaching out to us!


I hate to hear you received a damaged fridge, and would be happy to take a look to see what we can do to assist here. To begin, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.






Katie B|Social Media Specialist | Best Buy® Corporate
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