07-22-2022 11:45 AM
Order delivered on time and with excellent service. However, when unboxing fridge, we found some damage. Install team took pictures and documented. Was told I had two options 1) return fridge or 2) keep and someone would conact me regarding dicscount/refund. I opted for 2 since the fridge appeears to be running and keeping items cold. This was over a week ago and have not heard from anyone yet. Just curious on next steps.
07-22-2022 12:03 PM
Hi there, leo77leo,
Thank you for joining the Forums and for reaching out to us!
I hate to hear you received a damaged fridge, and would be happy to take a look to see what we can do to assist here. To begin, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.