Add Product

Search Results:

New Member
Posts: 1
Registered: ‎02-16-2020
Accepted Solution

Free appliance delivery, customer service??? Those apparently don’t exist here

I bought $3000 appliance package that included free delivery. Was told everything was in stock when ordered, then I was contacted and told several of the items were not in stock-that's were the fun began...multiple calls/dates were setup to delivery and finally got thru all that and now my (BestBuy) credit card was charged for two separate $75 delivery charges. Tried to call customer service to have them remove the charges and was transferred from one deptartment to another, multiple calls and several days, was hung up on twice, where each person ultimately said "we don't handle that", called the Bestbuy credit card company they said bestbuy has to handle that and it wasn't a charge they can remove-this has been an absolute nightmare. I hope you have about 10 hours of your time(and counting) to spare if you order applicances from Bestbuy and an extra $150 to throw away. Now it appears they defrauded me out of $150 and there's no recourse?

Posts: 2,754
Topics: 32
Kudos: 94
Solutions: 134
Registered: ‎10-19-2017

Re: Free appliance delivery, customer service??? Those apparently don’t exist here

Hello, Thelasttime,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us regarding your appliance package order. Getting new appliances is meant to be an exciting time, and I am saddened to learn this was not your experience. We do have a team of Agents who specialize in solving these issues. I'd like to invite you to call our Geek Squad Client Care team, at (800) 304-1259. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week. Thank you for reaching out to us!


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!