Already discussed this with your over the phone customer service, which sucks! It was obvious she was notating nothing, unless recorded, I am sure my story went unheard, as I have yet to hear back, so on here I go. Went to my local Best Buy to purchase a stereo system for Christmas present during Thanksgiving week, local store Manager said they would not honor the free installation, due to it ended. Said that it still showed online and that it is false advertisement! Another store in Tucson said yes they will honor it, just purchase online. Well guess what! Just a week later it's gone online too! Frustrating! I just wanted the free installation and hoping it can still be honored..