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Posts: 2
Registered: ‎07-27-2020

Formal complaint

Hello-

We had a fridge installed by geek squad over a month ago. In removing our old fridge (which is a service we paid for through Best Buy) they managed to severely damage our old fridge as well as our front door. We were told an insurance claim was being filed via sedwick but now a month later we have not heard anything. I have reached out to sedwicks countless times however they do not seem to have a person who can help me. At this point, I’m beyond frustrated, as our house is damaged. While it appears sedwick has dropped the ball- so bad Best Buy, as this service was purchased through you guys and the damage was caused by geek squad. I need help and I need answers.
Posts: 1,041
Topics: 56
Kudos: 224
Solutions: 63
Registered: ‎11-30-2015

Re: Formal complaint

Hello, Jbl07001,

Welcome to the Best Buy Forum! Thanks for making your first post.

It's understandable that you'd like to receive an update on your damage claim. I'd be happy to reach out on your behalf and request an update. To do so, I just need a little bit of additional information. Please keep an eye out for the little envelope icon in the upper right-hand corner of your screen for an incoming Private Message. If, for some reason, it doesn't come through, you can also connect with me via Private Message using the link in my signature.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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