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Posts: 1
Registered: ‎03-03-2023

Re: Formal Complaint

Total Tech his horrible. This is the second time they've texted me a few days ago for the appointment and haven't shown up. The replacement product is not in stock and they didn't bother to tell me. The service tech gave script answers that were entirely fake. She said I wouled have compensation. But couldn't tell me how much. Only after the produyct is sisntalled and then I have to call Best Buy. Which is going to leave me nowhere. 

Posts: 152
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎11-24-2021

Re: Formal Complaint

Hi, cvonderau, 


Welcome to our Best Buy Community Forums. 


I'm saddened to hear of your recent experience. Though I will be leaving the office soon, I'd be happy to offer any support that I can upon my return.


Please send a private message that includes your full name, phone number, email address and order number, so that we can look into this further. Please note, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at for assistance. 



Tina|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or