07-10-2020 02:18 PM
I do not even know where to begin here but will highlight outline the complete disaster of an end to end customer experience encounter below:
In sum (and I'm an still on hold now)…. 7+ hours of phone time, 2 days (of 7 hour time blocks), expedited shipping costs for a mount to arrive on the day of agreed service (7/10), emotional distress (being hung up, lied to, waiting on hold for hours, retelling this story to every new agent Im connected to, and writing this complaint).
Can only say that I will no longer be loyal to Best Buy (understatement). It is beyond evident that their claims of being “Customer Obsessed” is a complete lie. If I do not get a response from this I will continue to escalate and reach out until I get one. There are a million other retailers who actually care about their customers… I will await a response from this forum with a REAL solution as I will not accept a gift card as a consolation for all the inconveniences and headaches that this company has caused.
07-16-2020 12:17 PM
Good afternoon, laurenglick,
Thank you for taking the time to visit our community forums. I know it's difficult to set time aside for a delivery appointment so I can understand your frustration to discover that this was rescheduled. While our team is typically unable to assist in rescheduling this appointment I would certainly like to take a closer look at these phone calls.
I will need a bit more information so I can review your case history. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.