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Posts: 1
Registered: ‎06-02-2019

Formal Complaint against Best Buy and Geek Squad

I have been trying to get a tech to come to my house for over a week.  The call center a joke and they are not even outsourced.  They speak rudely to the customer.  I had a tech who was supposedly coming to my home tell me I wasn't home took  a picture of my empty drive way. Also showing my ATTACHED GARAGE GUESS WHAT MY CAR WAS IN THE GARAGE!!!  Then  said he came to the doors to knock and guess shat my dogs who bark at a neddle dropping didn't even bark!!!  Also I guess that my door beel located right next to the door that he "knocked on " was hidden.  Wyhen asked why diddn't you call me like your contract said a half our before you arrive he said he did but he had bad signal.  Really, so maybe you should have called me when you were supposedly  knocking on my door?  He then says he didn't have any tags to leave on my door that he was there. REally  so another week of waiting at home. Then I called my store which the manager Ryan supposedly escalated a case to thier call center for Sunday morning.  Well Sunday at 1:30 I'm calling them and guess what someone rescheudle my appointment to June 12.  Then I get transfereed over to their dispatch and spoke to Carson who assured me that he would call me back and was trying to get a tech to come out here today well here it is 10:21 pm. and no calls.  We have time and time again always paid for our services etc.  This is an outrage and bad management and shame on Best Buy that can offer the Geek quakd but  cant offer the commitment that thier customers will be served adequetly .  Oh and let me not forget that someone had erased my order before that. Big Joke  I have spent 2 Saturday and a Sunday to use a feature I purchased that no one seems to understand cutomer'pay you go help them. 

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Registered: ‎01-03-2013

Re: Formal Complaint against Best Buy and Geek Squad

Hello, cbonilla-1, 

Welcome to the forum and thank you for connecting with us! Having a service performed by Geek Squad should be a simple and pleasant experience that I'm sure you're eager to have performed! It sounds like it's been anything but simple or pleasant, as you've had some difficulty getting the Agent out to your home to perform the service on multiple occasions. I can understand why this may be so frustrating, especially after so many calls to try to sort this out.

I would be delighted to see how we can further assist, so please see that I am sending you a private message. You may check your messages by logging into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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