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Posts: 1
Registered: ‎12-20-2020

Formal Complaint : Ignored / Missed Three (3) Scheduled Installations

In the Best Buy in Sterling, VA, I scheduled installation of TV, soundbar, and in-wall power on:

 

* Mon, 14 Dec

* Tue, 15 Dec

* Fri, 18 Dec

 

Each time, I received either an email confirmation or a verbal confirmation while talking to an agent. However, Geek Squad failed to show up each and every time.

 

I am returning everything I bought: TV, soundbar, in-wall power adapter, and TV cabinet. Terrible service!

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Formal Complaint : Ignored / Missed Three (3) Scheduled Installations

Welcome to our community, jgw1337,

 

Thank you for reaching out to us! We do our best to arrive on-time, and I’m sad to hear that we may have missed the mark. Rescheduling around new service dates is never ideal, and I can understand your desire to have the items installed as soon as possible. Although some time has passed since your original post and it’s possible that you may have already returned the items, I would be happy to take a deeper look and assist if still needed.

 

To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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