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Posts: 1
Registered: ‎10-16-2019

Formal Complaint Email or Phone Number

I would like an email address for Customer Service or a phone number to call in order to make a formal complaint.  In general, my goal is to request a refund of the installation cost of a dishwasher that we ordered on 


There is a lot of detail (as well as documentation) involved in this request so I want to know which phone number or email address to direct it to before I take the time to write everything out.  Thanks 

Regular Contributor
Posts: 868
Registered: ‎02-09-2011

Re: Formal Complaint Email or Phone Number

Hello jdavis044! The forums here are a great place to get in touch with corporate - but it can take a few days for a response from one of the corporate representatives. There is no email for US based corporate, but the phone number is 1-800-237-8289. If you'd like to wait here for a response from one of them you're more than welcome to. Their user names end in -BBY.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Posts: 5,906
Topics: 199
Kudos: 510
Solutions: 291
Registered: ‎08-21-2017

Re: Formal Complaint Email or Phone Number

Good morning, jdavis044,


Thank you for taking the time to join our community forums and writing to us. While we don't typically offer customer service via email I would be happy to help you get assistance with this. It sounds like you need help with an appliance order, is that correct? Our Geek Squad Client Care team can be reached at (800) 304-1259. They have the most tools available to see what options are available moving forward. Please don't hesitate to let us know if you have any more questions that we can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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