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Posts: 1
Registered: ‎07-30-2021

Formal Complaint: Dishwasher Installation

I purchased a Dishwasher with all the parts and installation in the middle of July 2021.  I was able to schedule an installation date one week alter on Friday July 30.  Prior to July 30th, i recevied 2 email confirmation of my installtion and the night before (less than 12 hours before installtion) i received a phone call confirming my installtion appiontment between 7am and 10 am on friday july 30 2021.


Friday morning I wait until 10am and realize there has been no contact to me and no one has shown up to install the dishwasher.  i call customer servicer around 10:30am and they tell me no one is coming to install and the installer had an issue.  the angent tells me the next date is a week out for installation.  I took off work to have this installation done, and the agent is now telling me i have to take another day opff of work to schedule another isntallation.  I asked to be compensated for ruining a work day, now 2 works days.  The agent offers me an $80 gift card to best buy that i cant receive until after installation.  So not only do i ahve to pay full price for terrible service, but i have to spend more money at their store, for possible more bad serivice.  It was insulting to be offered a Best Buy gift card to resolve my issue. 


The agent then offers me the installer's phone number because they hired a third party to install the dishwasher.  Again, that is insulting.  I did not do any business with this third party they hired.  I paid best buy (which the money came out of my account on the order date, not the INSTALL date) to install, and i should talk to Best Buy with my issues. Not some random company i did not pay or have any agreements with. 


Best Buy's agents have no care for their customers and do not want to fix this issue. The agents have passed me around the phone for over 2 hours and hung up on me twice with no call back. Their best offer was to give me the installer's phone number that they hired....


Very fustrated and unhappy customer. 

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Formal Complaint: Dishwasher Installation

Welcome to our community, thelegacy024,


Thank you for reaching out to us. We sincerely appreciate you choosing us for your appliance needs, and I’m concerned to hear that there may have been a scheduling issue with your order. It’s not the kind of experience that we want to deliver, and I wanted to thank you for bringing this to our attention. Rescheduling around delivery dates is never ideal, and I can definitely understand your need for urgency.


I can also see that you’ve sent us a private message with a little more information on what had happened. Please check your private messages going forward, as I’ll be reaching out to you there soon.

Scott|Social Media Specialist | Best Buy® Corporate
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