Delivery & Installation

[Dakota154]

Hello Best Buy Support.   I filed a claim with Best Buy and I have had no contact from Sedgewick to my claim.  I received a claim number and a lady keeps telling me via email I have to wait for deny/approve???  I sent them all my photos and the floor estimate as they gouged out my foyer trying to bring a fridge through our front door and ripped up my Brand New Flooring.  The customer service is POOR and this has been almost 2 months ago with NO contact.  Please assist

[Bryant-BBY]

Hello, Dakota154! 

Thank you for reaching out to us on the Best Buy Forums page today. I'm sorry to hear about your damaged floors, its very unfortunate to hear about this damage today. I would love to see what I can do to help you today. Can you please send me a private message with your full name, phone number, claim number, and email? I would like to reach out to the correct team to see if I can get a update on your claim today. 

Thank you, 

[Dakota154]

Hello. The claim number is {removed per forum guidelines}.

Rebecca {removed per forum guidelines} at {removed per forum guidelines} My phone is {removed per forum guidelines}. Thank you for helping

[Bryant-BBY]

Hey Rebecca! 

Thank you for providing me with your information today and thank you for being a Totaltech member. I went ahead and reached out to the team that handles damage claims. I'm sorry your are having to experience this issue today. Once I get a update on your claim I will make sure I reach out to you and let you know. 

[Dakota154]

Thank you!

[Bryant-BBY]

Hey, Rebecca, 

Thank you for being patient with me as I work on getting an update on your claim. I did hear back about your claim and they are still working with the third party company on getting your claim resolved. I know you have already been waiting on an update. The process for damage claims has changed recently, please allow some time as they are working on this claim. If you haven't heard from anyone by Oct. 29, please let me know. 

[Dakota154 · Accepted solution]

I finally got the release to sign!! If it wasn't for your contacting them I believe it would still be pending out there!! Thank you so much!!! I'll change my review!

[Dakota154]

Appreciate all your help on this