03-17-2022 06:21 PM
In December 2021, I purchase a refrigerator from Best Buy. During delivery Best Buy personnel damaged my wooden floors. I went through the process of filing a claim and was contacted by a Sedgwick claims administrator on 11 January 2022. He requested an estimate and pictures, which I provided on 28 January 2022. Several days after providing documents to Sedgwick, an estimator arrived to personally verify the damage. Since that date, I have contacted the claim administrator weekly by email and phone but he was always unavailable. At some point I expected to get a call back or return email, but no response either way. Whenever I call the Sedgwick claims administrator, an emergency phone number was always given, which I called each time. With each call, I went through the same process; they try to call the claims administrator (which always fail), and finally they send a message to the claim administrator and his/her supervisor to generate a call-back (which I never received). At this point I would like an update before someone try to close my claim due to inactivity.
03-17-2022 06:36 PM
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|Andy|Social Media Specialist | Best Buy® Corporate|
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