05-04-2019 08:32 PM
They came to deliver and install my washing machine today, as well as haul away the old. Installer completely opens shut off valve instead of closing and removes hot water hose. I had my back turned and he starts yelling to shut off the main water valve. This is under the house in our crawl space, so my husband hustled. After water is shut off (and laundry room, hallway and part of kitchen are completely flooded) we realize the installer just didn’t close the shut off valve. I guess “righty tighty” wasn’t part of the training. I had the installer just leave the new machine in my garage and began the process of trying to dry out my house. Shop vac, towels, fans. Unfortunately the floors on this level are all hardwood and already warping. Called Sedgwick and no response.
05-05-2019 12:41 PM
Welcome to the Best Buy Community forums. I’m very sorry about the issues with that delivery, and with that water damage.
Contacting Sedgwick was the correct thing to do. When you say no response, do you meant that you were not able to even leave a message? If you were able to leave a message, someone should contact you over the next few days. If not, please give them another call at (800) 620-7409.
As for the delivery itself, you mentioned that the new washer was left there. Was the haul away on the old washer completed? If not, we can look into getting that done for you.
05-06-2019 06:29 AM
My husband left them a message on 5/4. I was able to get in touch with them on 5/5 and they started a claim. My laundry room, hallway and a portion of the kitchen flooring is nicely buckled and warped.
05-06-2019 10:23 AM
We're happy to hear you were able to get in touch with Sedgwick and start a claim. I can understand how upsetting it must be to have this happen and be left with the damages. I'm hoping the next steps in the process towards repairing this water damage goes smoothly, and we encourage you to continue working closely with your case manager.
05-23-2019 01:40 PM
Well Sedwig's has aggred to pay for the removal and repair of the flooring. The problem is we have to move out of the house for a week while this is being done. They said they will not pay for housing, boarding, movers (everything has to be taken out of our house), pod rental, kennelling our dog, and have our piano retuned when it is moved back in. They told us to contact best buy. I went to the store we purchased it from and spoke with George, one of the mangers, he said best buy woudl take care of these costs if I called the 1800 number. I did and they told me to talk to my local mangager. At this point I would like to speak with a regional manager. I've lost 2.5 vacation days over this and have been given nothing but a run around from the people at best buy. Very poor customer service!
05-23-2019 02:25 PM
I’m glad to hear that you’ve been able to work with your case manager at Sedgwick regarding your damage claim. It’s my understanding that Sedgwick Claims Management Services is the main point of contact for customers who are seeking assistance with property damage claims. While I cannot promise a particular outcome, I’d be happy to reach out to Sedgwick on your behalf to look in to this a little closer.
To do that, I’ll need you to send a private message with the following details:
To keep your information secure, please send it in a private message by using that option in my signature below.