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Posts: 3
Registered: ‎01-05-2018

Flood from washer installation

On December 27th we had a washer and dryer installed by Best Buy. The washer was not installed correctly and flooded the floors. We had to take up the flooring so we would not get mold. Best Buy gave us Sedgwick's number for our claim. Sedgwick gave us the installers email. Is this a run around or is someone going to come out to assess the damage to our house? I refuse to spend money on new flooring when it was the negligence of the installers that caused the flood, which leaked from the first floor to the basement.

Posts: 2,554
Topics: 17
Kudos: 258
Solutions: 136
Registered: ‎11-29-2016

Re: Flood from washer installation

Hi kate4,


Welcome to our forums.  My apologies for the delay in our reply to your post, as our Support Forums have seen an increase in traffic due to the past holiday season.  Your patience is greatly appreciated, and I’ll be happy to address your concerns.


I’m sorry to hear your experience with your washer installation has gone so poorly, and subsequent efforts to get this resolved with Sedgwick hasn’t gotten the resolution you’ve been looking for.  I see you’ve sent me your claim number and additional information via private message, and I’ll be discussing your claim with you further there.  To view my message, you’ll want to be logged onto your forum account, and click on the orange envelope in the upper right hand corner of your screen. 


Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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