Delivery & Installation

[Jessica-RN]

Would like to say how disappointed I am of Best Buy. I ordered a washer and dryer and the night before delivery I was called and did a Covid screening—big mistake. When asked if I had been in contact with anyone with Covid in the last 2 weeks I responded with I’m a nurse on a covid unit. I was then informed I could not get my delivery at this time due to safety reasons. When asked when I would be able to get it they replied when it’s a safer time. I’m wondering when that will be? Will covid magically be over next week so I can then wash my clothes at home? I mean REALLY come on. I was unaware first responders are unable to shop there. You have lost my business for life.

[Scott-BBY Retired: Social Media Specialist]

Welcome to our community, Jessica-RN,

Thank you for reaching out to us! COVID-19 has certainly changed the new normal, and it has resulted in increased in-home delivery safety precautions. Typically, we should be able to make another delivery attempt if a person has had no further exposure to persons infected with COVID-19, or ceases exhibiting COVID-19 related symptoms after a period of two weeks. I apologize if this was not made clear to you in the moment, as that would never be our intention.

If you like, I’d be happy to assist you with rescheduling the order, as well as documenting your feedback here at our Corporate Office. In order to get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.