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Posts: 1
Registered: ‎10-08-2017

Filing a Complaint with the Corporate Office

I would to like file a complaint with the corporate office in regards to the condition of appliances upon delivery. This is the second refrigerator I have purchased from Best Buy within 2 years. The first refrigerator had a dent on one of the doors. I refused the delivery and had to reschedule for a second appointment for an . The delivery person told me someone would call me to reschedule.

No one ever did. I had to call back myself to reschedule. The customer service representative didn't apologize or offer any compensation for me having to take time off of work to meet with delivery personnel.

I didn't think much of it because that was my first time ordering a refrigerator from Best Buy so I just assume that something like that could happen to any retailer.

On 10/8/2017, I waited for another delivery of a refrigerator. Same thing happened upon delivery. The delivery personnel informed me of a dent on one of the doors and asked if I still want it. Of course I refused because I paid for a new refrigerator and not a damged one.

It can't be coincidence that my second refrigerator ended with the same result. Please let me know if Best Buy will compensate me for this. Thank you.
Posts: 2,957
Topics: 37
Kudos: 248
Solutions: 160
Registered: ‎08-21-2017

Re: Filing a Complaint with the Corporate Office

Hi there Vo1178-


Thank you for taking the time to register to our Best Buy Forums and letting us know about this issue. I am sorry to hear that your refrigerators have been delivered with dents and that you have had issues getting these appointments scheduled. I understand how frustrating it is to make time for an appliance delivery only for it to arrive dented. I am happy to help you and see what sort of options are available to help get this resolved.


I will be sending you a private message shortly with some further information regarding your order. To check your private messages, please log in to your Forum account and click the orange envelope in the top right corner. 


I look forward into working with you to try and get this issue resolved.

AndrewB|Social Media Specialist | Best Buy® Corporate
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