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Posts: 1
Registered: ‎05-09-2021

File a Complaint

I would like to file a complaint. I ordered a washer/dryer with the install. They were unable to install it and the installer said they would not charge me for it and put a note in the system.

I caught it months later that they did not refund me. After contacting customer service, they said it was too late to refund me, that I should have caught the error earlier to get a refund.

Customer service was unhelpful. A Bestbuy charge me for a service that was never rendered. I lost trust in Bestbuy and this situation makes me not want to shop at Bestbuy again.

Is there an email to corporate or somewhere to file a formal complaint?

Posts: 6,259
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: File a Complaint

Welcome, chip333,


Thank you for taking the time to reach out to us here on our community forums. Getting a new set of appliances is a big deal and I know there can be several different charges that might make this easier to miss that this charge wasn't removed. While we don't typically offer assistance via email, my team is located here at our Corporate Campus and I would be glad to help you explore what options may be available to help.


As you mentioned, we offer a 15-day Return & Exchange Promise for major appliances. Because of this, we would generally only be able to make within this time frame. Because some time has passed since this delivery my options to help are very limited but I would be glad to take a closer look into this for you.


I will need some more information to get started. Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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