06-10-2021 10:30 AM
06-10-2021 11:46 AM
Contacted Magnolia in Nashua, NH again. Still getting the same excuse that the manager will be on a conference call until 6 pm. lol, You got to be kidding me. That's what they call customer service. Taking your money and hide.
06-10-2021 01:25 PM
Thank you for sharing this situation on the Best Buy forum. I absolutely hear you and can only imagine how you're feeling right now. Using the information from your forum registration, I was able to pull up your account and see that you are currently working with one of our Executive Support Specialists. Please continue to work with them towards resolution as they should be best positioned to assist going forward. Thank you.
06-10-2021 01:56 PM
I took the liberty of reaching out to the assigned Executive Support Specialist from your existing case and she let me know she should be calling you directly this afternoon.
06-10-2021 02:17 PM
Thanks for letting me know! I'm confident our Executive Support Specialist will be best positioned to assist going forward so this is great to hear. Please feel free to reach back out if you have any other questions for me in the future.