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New Member
Posts: 5
Registered: ‎06-10-2021

Faulty Instalation

In July last year, I bought from Magnolia, Nashua, Nh a $20000 Theater room system.
When the installer installed the ceiling speakers, they only used 4 out of the 8 screws to install the 6 ceiling speakers. Once I found out about this mistake, I immediately went to Magnolia, Nashua, NH to resolve the problem. I have been getting one excuse after another. Nothing was done to repair the issue. So I have been going to Magnolia every other month for 12 months to get this issue resolved. As of now, nothing has been done. The Manager, Sean, of Magnolia at that store never contacted me within the last 12 months nor did any other person at that store. 
So today one of the speakers fell from the ceiling nearly missing my 11-year-old child's head and damaging the ceiling drywall. I have been trying to reach out to the manager, Sean, at the store, and am still getting no response from him.
 
The business outcomes you expect to achieve include: • Better serving existing customers – capturing more of existing customers’ spend; • Capturing new demand – getting new customers to transact with Best Buy; • Entering new spaces – adding new products and lines of business; and • Building capabilities while maintaining profitability over time – balancing investments and efficiencies.  
 
With the service I have received, your achievement has not been met nor executed at all. 
New Member
Posts: 5
Registered: ‎06-10-2021

Re: Faulty Instalation

Contacted Magnolia in Nashua, NH again. Still getting the same excuse that the manager will be on a conference call until 6 pm. lol, You got to be kidding me. That's what they call customer service. Taking your money and hide.

Posts: 2,498
Topics: 103
Kudos: 82
Solutions: 118
Registered: ‎10-19-2017

Re: Faulty Instalation

Hello, Schumster,

 

Thank you for sharing this situation on the Best Buy forum. I absolutely hear you and can only imagine how you're feeling right now. Using the information from your forum registration, I was able to pull up your account and see that you are currently working with one of our Executive Support Specialists. Please continue to work with them towards resolution as they should be best positioned to assist going forward. Thank you. 

 

Regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎06-10-2021

Re: Faulty Instalation

Nobody has contacted me. No clue who the Executive Support specialist is.
New Member
Posts: 5
Registered: ‎06-10-2021

Re: Faulty Instalation

You are the first person who is reaching out to me.
Posts: 2,498
Topics: 103
Kudos: 82
Solutions: 118
Registered: ‎10-19-2017

Re: Faulty Instalation

I took the liberty of reaching out to the assigned Executive Support Specialist from your existing case and she let me know she should be calling you directly this afternoon.

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎06-10-2021

Re: Faulty Instalation

Thank you, just got an email from her.
Posts: 2,498
Topics: 103
Kudos: 82
Solutions: 118
Registered: ‎10-19-2017

Re: Faulty Instalation

Thanks for letting me know! I'm confident our Executive Support Specialist will be best positioned to assist going forward so this is great to hear. Please feel free to reach back out if you have any other questions for me in the future.

 

Best,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!