Delivery & Installation

[MikeLevin]

Ordered washing machine and a dryer, with delivery and installation, with more than a month wait.

Washing machine delivery was cancelled on the date it was supposed to be delivered, citing lack of fill-hose.

I was told to go to Best Buy site to reschedule delivery. I went out to do so, and Best Buy canceled the date and asked me to schedule it again. I had to do this 12 times as Best Buy kept canceling.

Today when I tried to rebook delivery the status of appliance shows that it was delivered. Order Number {removed per forum guidelines}.

This is very disappointing. It's like Best Buy stole the appliance from me.

[Jenni-BBY Retired: Social Media Specialist]

Good afternoon, Mike, 

Thank you for taking the time to post with us on the forum regarding this delivery. I'd certainly be looking for answers regarding that strange order status and I'm sorry to hear you've had such difficulties with that.

I'm excited to see how I may assist, but I will require a few more details from you. Please feel welcome to send me a private message via the link in my signature below with your name, phone number, and email address. Once received, I'll be happy to dig into this with you. 

Sincerely, 

[MikeLevin]

Hi Jenny, I sent you private message as you requested. Just making sure you received it.

[MikeLevin]

Hi all,

Update: there was no response from Best Buy forum reps, and I spent another 1.5 hours today with Best Buy customer support trying to get this resolved. They contacted dispatch team, but no one was available, so they left a voicemail.

I am escalating my case with Best Buy corporate, so I just sent an email to:

Allison Peterson, Chief Customer Officer at {removed per forum guidelines} and Jennie Weber, Vice President of Customer and Employee Experience at {removed per forum guidelines} Hope this will help.

I will keep updating my case here.

Thanks,

Mike

[Jenni-BBY Retired: Social Media Specialist]

Hi, Mike!

Please be advised that the service that we are able to provide here on the Best Buy Forums is not an instant chat service. Instead, we respond to each message as quickly as we are able. I have received your private message and will be responding back to you there shortly. 

Best,