I made a mistake. I trusted best buy to deliver a washer/dryer combo to me. I thought by purchasing on their website and getting a scheduled delivery time that they would follow through and actually deliver.
I did my part I paid them so I puzzled as to what else was needed from me.
I received calls, emails and text messages confirming my delivery not one but numerous times in the time frame from when I purchased to day before delivery day.
I made a delivery schedule 18 days after I purchased it - not because I just wanted to wait and allow my family's dirty clothes just pile up until I have to inconveniently haul them to a laundry mat so that we could feel like normal people with clean clothes - living in the south with 90-100 degree weather wearing dirty clothes passes all decency factors to be courteous to others out the window - even with 6 foot distancing its not kosher. So I digress, I Scheduled 18 days after my purchase date because it was first available as I am a single parent and I have to work outside of the home so Saturday or after 5 is my only option. So I prepared for my scheduled delivery yesterday (Sept 12) in a horrible window of 8 hours. With Saturday also being my only day to plan activities and run errands - I was unable to due to having to wait for 8 hours for Best Buy to show up - WHEN THEY DIDNT NOR DID THEY CALL!!!
So I called customer service 8:00 pm only to be on hold with no answer for 16:45 minutes so I took that as they were closed for the day.
I did however call customer service 2 days prior to my scheduled delivery to see if they could tell me when my eta was in that 8 hour window because I had plans. I was advised that I was #4 so he really felt positive I would hear from them around 11:40 am - 12:00 pm so basically I was the first delivery in my 8 hour window because I was 2nd window of the day the deliveries before me would be in 7-11 am window. I sat, sat, sat & waited No call, nothing.
So I called an hour ago on Sunday only to be put on hold 2 times to be told there was a problem with my order and he had to escalate my order to another department. They would be in touch with me within 24-36 hours for redelivery.
So I encourage anyone that finds themselves looking for a delivery from best buy because they probably had a good deal versus other big box stores nearby, pay the extra - because you get what you pay for.