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New Member
Posts: 5
Registered: ‎07-26-2022

Failed haul away (twice): no service, no refund, no compensation

BestBuy hires the WORST 3rd-party to deal with that.

 

The first haul-away order was purchased on July 16 and scheduled for Friday 22.

The time frame is already ridiculous big: from 12 pm to 8 pm.

On the previous night, I got a message from BestBuy confirming the appointment and saying that it would be between 4 pm to 8 pm.

I went to the house on time. We are still moving in: so the house has no TV, no internet, and no furniture. I went there just to wait to remove the machine. But BestBuy treated me like a clown and nobody showed up.

When I called their "support" at 8:30 pm, the guy insisted that the team "was IN TRANSIT" and would call me 10-minutes before arrival. Of course, they didn't call, and neither showed up.

 

The next day, call WorstBuy and explained everything.

Lady offers the refund and a new schedule: Monday 25 (aka yesterday). Similar time: 12pm to 8pm.

Sunday night, a text from the store said that it would be between 3 pm and 7 pm.

 

I knew it was happening again and I called WorstBuy at 6:30 pm.

The self-proclaimed "Geek" Squad told me that I was the next stop.

 

Guess what happened? YES. NOBODY SHOWED UP AGAIN!

NOBODY CALLED!
NOBODY SEND A SINGLE TEXT SAYING: "sorry we won't make it"

 

At 9 pm, I spoke with support over the phone again. The new lady told me: that they should set a new appointment, process your refund, and give you compensation for the frustration. 

 

I just spoke with two agents in the chat. The only solution was: "I need to escalate that".

 

To make things worse: we have an installation of a new machine FROM BEST BUY scheduled for tomorrow.

There is no space in the room to fit a new machine because BEST BUY FAILED to do a service that I ALREADY PAID FOR!

 

NO SERVICE. NO REFUND. NO COMPENSATION.

Posts: 35
Topics: 1
Kudos: 9
Solutions: 2
Registered: ‎12-07-2021

Re: Failed haul away (twice): no service, no refund, no compensation

Hello, gdahora,

 

Thank you for taking the time to share your delivery experience on our Forums, though I wish it were under better circumstances. When I make a delivery appointment, I expect it to happen on the appointment day, so I completely understand your frustration here. This does not sound like the experience we wish for our customers to have. If you'd like assistance, please click on the Private Message button near my signature. Kindly include your name, phone number, and email so that I may look into your order.

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎07-26-2022

Re: Failed haul away (twice): no service, no refund, no compensation

Adding more information here.

BestBuy pretended to be concerned about it and said that they would try to talk with the local manager.

A lot of bla bla bla and no actions!

 

ZERO INFORMATION.

ZERO REFUND.
ZERO SCHEDULE.

Posts: 35
Topics: 1
Kudos: 9
Solutions: 2
Registered: ‎12-07-2021

Re: Failed haul away (twice): no service, no refund, no compensation

Hey, gdahora,

 

We have received word from the local delivery manager who is best poised to assist you in your resolution. He is reaching out to the agents that will be doing your delivery and install. I am waiting to hear back from him and will let you know if it is possible to pick up the haul away with the delivery, as I stated previously. We appreciate your continued patience while we try to get this worked out for you.

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 35
Topics: 1
Kudos: 9
Solutions: 2
Registered: ‎12-07-2021

Re: Failed haul away (twice): no service, no refund, no compensation

Hey, gdahora,

 

We were able to work in the haul away during your installation today. We appreciate you being so patient! Please let me know if there's anything else we can assist with!

 

Sincerely,

 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎07-26-2022

Re: Failed haul away (twice): no service, no refund, no compensation

NO! EVERY TIME HAS A PROBLEM!

 

The new washer machine was NOT INSTALLED!
It was not in the truck. The guys showed up with two cables and NO MACHINE!

I went to the store. The appliance manager told me the machine was THERE YET!

He LIED that he would call me yesterday and he didn't!

Here I am now without my washer machine.

New Member
Posts: 5
Registered: ‎07-26-2022

Re: Failed haul away (twice): no service, no refund, no compensation

Now, speaking with a very rude agent over the phone.


The not-so-geek squad offered me a REFUND of the machine.

I DON'T WANT A REFUND!

I WANT MY MACHINE OR A NEWER ONE!

New Member
Posts: 5
Registered: ‎07-26-2022

Re: Failed haul away (twice): no service, no refund, no compensation

Another day, another FAIL!

 

The installation of the new machine was supposed to be today.

Suprise, surprise: NO ONE SHOWED UP AGAIN!

 

I sent the below email to the appliances manager of the store.

Just to be IGNORED again!

 

I lost the THIRD DAY of work waiting for a team that didn’t show up AGAIN!

I will LOSE MY JOB because of your failed appointments!

 

I still didn’t get my refund of the DOUBLE-FAILED HAUL-AWAY.

Now you guys failed a second time to do the installation.

 

How many times will I have to wait?

Until I get fired? Is that what you want?

 

 

 

Hi Peter,

 

I'm writing to you to confirm if the team will really come here today for the washer installation. Did they already picked the machine in the store?

I'm asking because I got no call from anyone. If it is the same team that was scheduled to do the haul away, I'm pretty sure they're not coming. 

 

Can you confirm?