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New Member
Posts: 6
Registered: ‎12-09-2020

Failed Delivery Monday 12/7, Stuck in "In-Transit" status, Warehouse Refuses to Update

Was supposed to have a delivery and install of an oven Monday 12/7.  Delivery was a no show, when I called Best Buy support was told the item was there but was stuck in an "In-Transit" status, and no delivery can be scheduled until someone updates the status.  There have been at least 2 and maybe 3 escalations to the warehouse (was told it needed to be someone in the Orlando warehouse) with no response.  Was told it would be 24, then 48, now 96 hours.  Planning to travel for Christmas soon and need to get this installed, and the utter incompetence of the Best Buy Install team is unreal.

New Member
Posts: 6
Registered: ‎12-09-2020

Re: Failed Delivery Monday 12/7, Stuck in "In-Transit" status, Warehouse Refuses to Update

BBB complaint has been submitted. Appliance install seems like a scam.
New Member
Posts: 6
Registered: ‎12-09-2020

Re: Failed Delivery Monday 12/7, Stuck in "In-Transit" status, Warehouse Refuses to Update

They can literally take full payment, not change the status, and do nothing.  Not sure how this is not illegal.

New Member
Posts: 6
Registered: ‎12-09-2020

Re: Failed Delivery Monday 12/7, Stuck in "In-Transit" status, Warehouse Refuses to Update

4 days and counting, still the same thing (still stuck in "in-transit" status which everyone on the phone is powerless to fix.  Multiple escalation tickets submitted, no work being done.  This is terrible, no accountability, and no follow ups either to at least let me know what is going on.  No true system for expediting/escalating/managing problems.

Posts: 172
Topics: 3
Kudos: 9
Solutions: 7
Registered: ‎11-12-2018

Re: Failed Delivery Monday 12/7, Stuck in "In-Transit" status, Warehouse Refuses to Update

Hello, cswartzentruber.

 

I appreciate you taking the time to join and write us about your order.

 

Best Buy provides an Appliance Installation option that is supposed to be easy, convenient, and stress free.

 

I can only imagine how you feel missing your installation and not receiving any communication on the matter.

 

I would be reaching out to someone as well if this were to happen to me.

 

I do see that you have also sent us some private messages, I will be responding there shortly so we can get this taken care of for you. 

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
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