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Posts: 1
Registered: ‎02-20-2019

FORMAL COMPLAINT

I am EXTREMELY DISAPPOINTED with Best Buy. 

 

I purchased a Maytag washing machine earlier in the week, and scheduled delivery and installation for today, 2/20/2019. I received an email after purchase stating that the service would occur between 12 and 4pm MST. So naturally, you put off your plans and we sat around for delivery. I get that sometimes things are delayed, so I call and ask about the current status around 5pm, to see if they are still on their way, or if it might even get pushed until tomorrow. 

 

The rep was super nice, but before answering my question, she asks "...so no one has notified you, correct?" I'm thinking, notified me? Not at all, not a generic email, not an automated phone call, nothing. She said that the unit was still being shipped from the nearest distribution center (which happens to not even be in the state according to her). I tried to work around things, asking if there were a close by location that I would even pick it up, but it seems waiting for the shipment was the only option and no one had it in stock. So when asking how long the shipment would be delayed instead, I was told AT LEAST 6 days OVER what I HAD ALREADY FREAKING SIGNED UP FOR. The poor rep almost sounded embarrassed for the sorry state of the delivery scheduling of her own company. Just a PS, the delivery rep I spoke with on the phone was very nice and did her job well, but it sounds like she cleans up Best Buy's messes because they can't get their act together.

 

When your washer breaks and you need it replaced, and you are lucky enough for it to break on president's day weekend with some washer sales, you feel good and order the model that arrives the soonest, and I've always had a good experience with Best Buy in the past. You are extremely UNLUCKY once you find out it'll actually even be days after even the slowest vendors you could have chosen, and that you don't even find out you are getting screwed over until AFTER PRESIDENT'S DAY and all the sales/merch are gone now. 

 

That is just ridiculous. You can't even tell your customer your scheduling sucks and you messed up? You can't even make it right somehow??? You have to wait for your loyal customers to call to find out they have been screwed over?! Does Best Buy just load up some generic calendar with ZERO intention of honoring the scheduled times? I am so disappointed, and a little angry, I mean, is this some rinky dink appliance operation you've got running, or is this Best Buy!?! Maybe I'll go with the rinky dink appliance place instead from now on, I'm unsure about my loyalty to the company now anyways. Ridiculous. 

Posts: 18
Topics: 0
Kudos: 0
Solutions: 0
Registered: ‎11-12-2018

Re: FORMAL COMPLAINT

[ Edited ]

Hello, chill126,

 

Thank you for reaching out to us and welcome to the Best Buy Forums! we appreciate you taking the time out to let us know your experience with our appliance delivery process. I am saddened to hear that your experience thus far has not been stellar. I'm hoping that I can give some clarification as to why there has been a delay in your delivery, as well as turn your whole experience into a good one despite the rocky start. If you wouldn’t mind sending us a private message with your name, email address, order number, and phone number we would really appreciate it. You can do so by clicking the private message button next to my signature. Once I get that information I can further assist you from there.

 

 

Malik|Social Media Specialist | Best Buy® Corporate
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Posts: 18
Topics: 0
Kudos: 0
Solutions: 0
Registered: ‎11-12-2018

Re: FORMAL COMPLAINT

Hello, Chris,

 

Thank you for providing me with that information. I was able to locate your order. I would just need you to verify your last last name, for security purposes, so that i may further assist you.

 

Thank you,

 

Malik

Malik|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!