05-20-2019 05:35 PM
05-20-2019 06:03 PM
Welcome to the Best Buy Community forums. Thanks so much for reaching out to us about this. I’m sorry for the bad experience you had with that install, and with trying to get a claim filed on it.
Were you given a claim number when you spoke with that manager? Our next steps will depend on if you received that claim number yet. It sounds like you didn’t receive one, but I want to be sure.
05-20-2019 06:09 PM
05-20-2019 06:22 PM
Thanks for letting me know that.
Please send in a private message by using the link in my signature. I'll need your name, email address, phone number, and the date of the install, if you have it.
05-20-2019 06:35 PM
Thanks for providing those details. I'd need them in a private message rather than posted publicly, however, in order to protect your personal information. Please click here to send that message in.