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Posts: 1
Registered: ‎03-02-2022

Escalate order issue

When placing my order for an electric induction range back on Feb 2, I set up delivery/installation for March 3. This is replacing a gas range, so I also coordinated having someone come out to cap the gas line on March 2. With less than 24 hours before the scheduled delivery and minutes before the gas line was to be capped, I get an email from Best Buy asking me to "schedule an appointment". Not even an acknowledgement that the date that was on the books for a month was just cancelled. As usual 1-888-BEST-BUY was completely unempowered to help and could provide no explanation for (1) why the delivery/installation were not going ahead as scheduled and (2) why there was almost no notice. I was transferred to my local Best Buy distribution warehouse which was an automated message and no option to speak with someone. When I looked into rescheduling, the first available option is March 31. I had to scramble to stop the gas line from being capped - had I missed it, we would've been without a working stove this entire month! This is not acceptable!

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Escalate order issue

Hello, timwh280!


Thank you for joining our online community and posting for support. I know how important it is to have a functioning stove, and I also understand any concern and urgency when it comes to managing a gas line. I hate to hear about the experience you had with coordinating this delivery and installation, and we'd expect you to receive the best support when it comes to this kind of appointment. I'd like the chance to follow up on this now and help however I can.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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