Fair warning: This is a very long story (with a happy ending, I sincerely hope, if someone can please help me??).
My elderly father's TV broke (HDMI ports pushed in), so I decided to buy him a new one while I am visiting. I was going to go through Amazon, but he likes the idea of Best Buy (because of its reputation, I suppose), so we spend a long time picking out the perfect one for him, making sure it's one that will be delivered soon, so I can help with it and set it up. We buy one to be delivered in two days. It starts out OK: order placed, and next day I see on my account that it a "gig" with Roadie (??) has been started and someone named Roberto B. has picked it up in a white pickup truck. This all seems very odd to me, but I am glad it's on its way on due by 9 p.m. on Sunday, Feb. 19. But 9 comes and goes .... and no TV.
The next day I begin my endless series of calls and chats with BB customer service. They simply look at the tracking (on its way...endlessly), and tell me to wait until Tuesday, for some reason. This makes no sense to me (it will be in someone's truck until then?), but I am stuck, so we wait. On Monday, I decide to try to contact Roadie. This is NOT easy, but going through their website and chatting as a "sender" finally connects me to someone real ("Bleshy"). They say, in essence. "That's odd you never got it," and try to contact the driver. They come back to say they are unable to contact the driver. I ask what that means, and they say I need to call Best Buy. I ask what to tell them, and they say that it's missing and to tell BB that. So: I do. Of course, the rep again looks at exact some info and says "it's on its way." It is NOT, I tell them, as you would know if you contacted Roadie. They say they cannot.
Eventually (yes, this is the short version), someone finally agrees that it is not going to arrive, and asks if I would want to switch to store pickup so I can be sure to get the TV I have already paid for. I am not happy with this, since I'm worried about handling a large TV myself and getting it in the car, but I finally agree to pick it up at a Clearwater, Florida, store about 40 minutes away. They ASSURE me it is in stock and I can pick it up "in one hour." Of course, I never get a "ready for pickup" email, but am repeatedly told the situation is fixed NOW, and I WILL get one ... "in one hour." I never do, and on Wednesday, Feb. 22, someone finally says "there appears to be an issue with getting the TV at that store" and that they have no idea how long the wait time will be (this despite the fact that the store shows in stock ... apparently no one is allowed to to SIMPLY CALL THE STORE. I am stuck and want to cancel the order, but my father really wants this TV and I do not wish to start over.
Soooo.... this rep suggests switching BACK to shipping, since that way, he PROMISES ME of so very sincerely, I will have it "in two days." NO Doubt, he says. I say I do not want to use Roadie again, and he says "OF COURSE, NOT A PROBLEM." So .... we switch to shipping again, and it is due "by Friday, 2/24."
Of course (you saw this coming), it has not shipped by Thursday night, and on Friday morning, I see this on my account (item still not shipped): We are working on shipping this item. It's unlikely, but if your item isn't available by Fri, March 10, we'll issue a refund." I check Best Buy, and the TV shows as IN STOCK, available for pickup at my Clearwater store, and available for free shipping TOMORROW or TODAY for $7.99.
Can someone please help me get my TV? I would happily (well, not happily, but I just want to TV for my father at this point before i leave town) pay the $7.99 to get it today. Thanks so much for any help to make that happen.
Bobby-BBY
