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Posts: 3
Registered: ‎12-15-2021

Eight no show delivery attempts for stove in San Francisco

[ Edited ]

If corporate is listening, my Order Number: {removed per forum guidelines}

 

I ordered this stove in May, and it has been at San Francisco's warehouse since September. They are not back ordered - the problem is with delivery. This is for a first-floor delivery, nothing complicated or difficult at all.In additon, I have spent tens of hours on the phone, "chatting," or just waiting for the delivery drivers to show.

 

The delivery service did not show up today (Dec 15) and also on  Sept 16,  Sept 21, Oct 12, Nov 3, Nov 8 ,Nov 30 and Dec 7. Once or twice they rang the bell and then took off. A few times they have showed up an hour or two before their "window."

 

Today I received a call from BB's office, which informed me that the drivers could not get down my "alley." That is rubbish, since I live on a major street in the center of town. Deliveries, moving trucks, and allmanner of traffic come through all of the time.

 

Countless hours have been wasted calling the black hole that is BB's "customer service" or "geek squad." All of the numbers go to an offshore operator, who does his or her best to help. But each call involves many 5-10 minute "holds" and often disconnects 10 minutes into the call. Despite the fact that they have my phone and supposedly "record the call for quality assurance," no one calls back.

 

If Best Buy is listening, please contact me. I'm beginning to look for a local vendor, even if the cost is higher and the wait is longer.

 

 

Posts: 11,642
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Registered: ‎09-29-2008

Re: Eight no show delivery attempts for stove in San Francisco

Hey, montereydiver,

 

We appreciate you taking the time to connect with us here, and I can certainly understand you being concerned that this stove delivery continues to not happen. I would love to look into this for you. Can you send me a private message with your name, phone number, and email address? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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