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New Member
Posts: 3
Registered: ‎05-05-2022

Dyson fan delivery lost item & no refund after police report

Ordered a Dyson oscillating fan. Order was marked as delivered but I did receive it.

 

bedt buy offered to re ship with signature, then offered in store pick up. Once in store, Best Buy cancelled my replacement and advised they would be offering no refund and replacement.

 

I continued to reach out to Best Buy and was told that if I filed a police report they would be willing to provide a refund, I have provided them with police report information but no notations or care was made. Few hours later I receive an email stating I will receive no refund or replacement and to continue contacting lawn enforcement, when they had already agreed to refund me if I filed a report.

 

have never had this problem before, but will definitly re think where I purchase my online electronics as I am out $500 and have nothing to show for it.

 

sincerely,

 

unsatisfied customer

New Member
Posts: 3
Registered: ‎05-05-2022

Re: Dyson fan delivery lost item & no refund after police report

Apologies for the auto correct.

I have not received the product, was advised to contact law enforcement. Police report has been accepted and filed, but no response from Best Buy regarding when a refund will be executed.

Social Media Specialist
Posts: 86
Registered: ‎10-12-2021

Re: Dyson fan delivery lost item & no refund after police report

Welcome to the Best Buy Forums!

 

Hi Rriderz. I appreciate you taking the time to reach out to us regarding this matter, though I wish it were under better circumstance. I completely understand your frustration around not receiving a refund. Generally for items marked as delivered to you by the carrier an investigation is done. Sometimes you're required to file a claim with the carrier if it is believed that the product was lost by them. Other times you are asked to work with law enforcement if the carrier can provide proof that the product was delivered to your address.

 

You can see some information on our shipping terms and conditions here, https://www.bestbuy.com/site/help-topics/shipping-costs-and-timing/pcmcat203400050006.c?id=pcmcat&CM... 

 

I can definitely look into the details of your case, if you would like.

 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,

Kadian|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-05-2022

Re: Dyson fan delivery lost item & no refund after police report

Unfortunately Best Buy will not refund or resolve anything. Why do they bother with telling customers to contact law enforcement, when there is no further consideration for a case even after a report is filed. Best Buy should stop self filling orders if they aren’t willing to provide insurance for products, if a product warrants it signature delivery would have worked as initially offered by Best Buy.

However, I will have to continue working with law enforcement and my financial institution.

Will no longer continue to purchase from Best Buy, and will no longer renew elite membership.

Thank you