Delivery & Installation

[jcoverick]

I ordered a washer and dryer from Best buy. The washer was delivered on 12/18. When the delivery driver came he said he had 2 washers, not a washer and a dryer. I have been trying to get the dryer for over 3 months and continue to get the run around. The latest is that the dispatch department marked I received the dryer whic is not even remotely accurate as the other numerous incompetent reps said they could not give me a $270 credit on the purchase until I received the dryer so the dryer clearly was not marked received. I need immediate resolution as the gorss incompetents of Best Buys team is absolutley unacceptable. order {removed per forum guidelines}. If this is not resolved within 24 hours, I am canceling the order, disputing the ALL charges and Best buy can come get the washer and I will purchase immediately form local competitors who have had both washer and dryer in stock for over a month. 

[Ruben-BBY Social Media Specialist]

Hello Jcoverick,

Thanks for joining us here on the Best Buy Forums. I know how frustrating it can be to have your new dryer delayed so drastically. I would be more than happy to take a look if you would please Private message me by selecting the blue button below with your full name, phone number and email address. Once we have that we can begin seeing what solutions we can provide. 

[jcoverick]

Just responded. Frustrated is not even close to what we have had to endure. I operate many businesses and if this happened at any of the 3, the product would have been shipped completely free of charge and there woudl have been some terminations.