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Posts: 1
Registered: ‎03-10-2018

Dryer Arrived Dented

I paid $1700 for a dryer. That dryer came in dented. They went ahead and installed it saying the manager would get ahold of me. The installatin guys were great. Are you serious though? An open box product would sell for $1370 but for a dent I only get $50 back. That is a complete joke! I spent a lot of money for a perfect new product. I don't mind having a dented product but that isn't even a 10% discount! WOW! It would cost you so much more if I had it returned and they have to deliver me a new product and sell the old one for a much larger discount. This seriously makes me want to put a negative review online and stop buying my future appliances from Best Buy and we still have a few appliances to replace. 

Posts: 2,605
Topics: 28
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Registered: ‎08-21-2017

Re: Dryer Arrived Dented

Hi there AmandaGarvin-


Welcome to our Forum and thank you for reaching out to us about your recent appliance delivery. It's always exciting to get a new washer and dryer, I just got a new set recently and can only imagine how surprised I'd be to find find a dent in the washer. I can absolutely understand how frustrating it would be to get told a manager will get in touch with your after your installation is completed. We try to make appliance deliveries as stress free as possible and I'm sorry that this hasn't been your experience. I'd be happy to help you take a look in to this to see if I can be of any assistance. 


I'd like to take a closer look at your order, can you please send me a private message with some more information about it? I will need your:


Full name

Email address

Phone number

Order number


To send a private message please click the button at the bottom of my post. I look forward to hearing back from you so I can continue helping you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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