Delivery & Installation

[loric0426]

I purchased a double wall oven in June delivery and installation was scheduled for July 28, then the pushed it to Aug 8. I was told that Geek Squad was doing the installation several times well instead it’s a third party installer who comes to my home not wearing a mask when told that he has to wear a mask because I am a high risk, I have a 5 year old in the house who is at risk and my elderly mother who is a high risk. This man and I use that term loosely had a fit like a toddler and refused to wear a mask then refused to install my double wall oven then takes off with it and holds it hostage for over a week. Lie after lie complaint after complaint they refuse to install my oven and give me the complete run around. This is a pandemic so sorry if I didn’t feel like dying and his precious little juvenile feelings were hurt. I have already waited over two months now they say maybe they can install it in October. Are you kidding me??? You are the worst! I will never ever buy from your store again and I will make sure that everyone I know on social media will heed my warning and pass it on!

[Sarah-BBY Social Media Specialist]

Hello, loric0426,

Thank you for connecting with our team. The delivery and installation of a new appliance should be exciting, and we want to do all we can to ensure the experience is seamless. While some work is assigned to our Geek Squad Authorized Service Providers, the level of service should be the same, regardless of the team who is ultimately scheduled. With a large family myself, I understand how important it is to take precautions to keep everyone safe. Our teams should be adhering to the safety measures we have in place, which includes wearing protective gear, such as a mask. I appreciate you making us aware of what transpired. With a bit more information, I would love to formally document your feedback, as well as offer any additional support I’m able.

When convenient, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful, if that information is available. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

Best,