08-16-2021 05:05 PM
08-16-2021 05:26 PM
Thank you for connecting with our team. The delivery and installation of a new appliance should be exciting, and we want to do all we can to ensure the experience is seamless. While some work is assigned to our Geek Squad Authorized Service Providers, the level of service should be the same, regardless of the team who is ultimately scheduled. With a large family myself, I understand how important it is to take precautions to keep everyone safe. Our teams should be adhering to the safety measures we have in place, which includes wearing protective gear, such as a mask. I appreciate you making us aware of what transpired. With a bit more information, I would love to formally document your feedback, as well as offer any additional support I’m able.
When convenient, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful, if that information is available. To send a Private Message, simply select the darker blue icon, which is located across from my signature.