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Posts: 1
Registered: ‎03-29-2019

Do you run criminal history checks on your Geek Squad

I had a delivery and install today in the kitchen, and all went fine.  As they were leaving the job, the assistant to the main install guy made an odd comment about a door that made no sense to me. (The conversation was bizarre)  The entrance leads into the main living area, and he spent time in the doorway, He then said: "nice place" ( A red flag was alerted in my brain) I had already thought the guy looked a little rough around the edges. Do you do criminal history checks? Can I have the names of my delivery and install drivers from today?

Posts: 4,908
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Registered: ‎08-21-2017

Re: Do you run criminal history checks on your Geek Squad

Hello VTexas,


Thank you for taking the time to join our community forums and letting us know about your recent delivery and installation. We certainly want our clients to feel comfortable whenever our Agents are at your home. From my understand employees do receive a background check when undergoing the application process. While we are unable to provide the information of other employees I would be glad to ensure that your feedback gets to the right place. Can you provide some more information about the behavior of these Agents that bothered you? Can you please also send me a private message with your:


Full name

Email address

Phone number

Order number


To send me a private message please use the blue button at the bottom of my post. I look forward to hearing back from you so we can address this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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