01-25-2019 05:04 PM
I am writing to address a delivery issue that we are having. We have called customer support and they directed us to the warehouse who then directed us to go to the store where we purchased our appliances from. Customer support and the warehouse told us that they could not help us. The store also said the same thing. Before we purchased the appliances and the service to have them installed, we expressed our deep concern since we have a toddler and another baby that will arrive any day now. We were promised that if we notified Best Buy 3-5 business days prior to our new delivery date that there would be no issue in scheduling it sooner. I find it extremely frustrating that we spent hours on the phone and in the store to get this changed and we have no resolution. I find this highly unacceptable and hope that someone contacts us in order to get this resolved ASAP.
01-26-2019 12:04 PM
Welcome to the forum! I understand you have been dealing with quite a few issues with your delivery. We try our best to make the delivery process quick and smooth. Will you provide more information on what issues you are facing so we can look into this for you? Please Private Message (PM) us by clicking the PM button near my signature. Be sure to include your full name, order and phone number. Hope to hear from you soon!