07-22-2021 01:50 PM
My mother is not media savvy enough to create her own online profile (she's in her 90s)--and it hardly assures security if I create on for her and masquerade as her. So now it's back ON ME to have my mother wait for 22 minutes on the tedious general customer service line to save the customer rep from any effort.
How about you make a little effort and use the phone number on the original purchase order? Or on the return documentation? Or on any of the emails I sent you concerning the returns? Or on the credit card profile (if available to you)?
Definitely not effective customer service.
07-22-2021 05:45 PM
While I completely understand how you feel in regard to this experience, please know, that Best Buy would be unable to provide information or make modifications to an order without the direct consent of the purchaser. The purchaser has the option to reach out to us through the channels previously mentioned, and we’d be glad to work with them on any options that may be available.
Our team has provided Best Buy's final response to your concerns, and will not be offering further consideration to this matter. Any further communication regarding this experience will not receive a response.
Should you have concerns or questions not relating to this experience, please let us know, and we will be happy to assist, however possible.