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Posts: 1
Registered: ‎09-13-2019

Dishwasher installation

Terrible experience.

Bought dishwasher, it was delivered without install kit that I paid for. Then haul away arrived but couldn't haul because old dishwasher was still attached. Geek Squad arrived to repair broken dishwasher after I had to pay someone else to install it. They needed parts. They had them shipped to my house, always arriving the day before the parts arrived in subsequent weeks. Still not repaired. Told that it would likely leak even after repair, advised to exchange. But by now due to multiple appointments that take one week in between, out of policy return period.

Went to store as advised to exchange. Cannot exchange without dishwasher in hand. Told to call customer service. Hols for hours, transferred incorrectly twice. Then told to request callback. Never got it.

At store for hours waiting, finally decided to just buy new dishwasher outright since they told me as an open box item they couldn't guarantee it would still be in the store when they picked up the returned one from my house.

Presently, still haven't been refunded for install kit that I paid for with first dishwasher that I never received, the store couldn't schedule delivery of the one I purchased because their system locked up and I was told to leave the store and they'd call me. They never did.

I want the new dishwasher installed for free.
Posts: 5,852
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Registered: ‎12-23-2016

Re: Dishwasher installation

Hello, ivanarias,

 

Thanks for joining us at the Best Buy Community forums. Not having a working dishwasher is always an inconvenience. I'm sorry that delivery didn't go as expected, and that you've been having issues with this since.

 

Have you reached out to our Geek Squad Client Care team at (800) 304-1259? They are specifically set up to help out with appliance delivery issues like this. They may be able to help find a solution for you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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