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Posts: 1
Registered: ‎08-20-2020

Dishwasher delivery/install canceled with no communication

I ordered a dishwasher on 8/4 and originally set the delivery/install for 8/25. I was worried 8/25 wouldn't work so a few days after the order, I used the reschedule feature online. I saw earlier delivery dates available that would be better, so I selected 8/20 and received automatic confirmation. Yesterday (8/19), I saw that some items in my order didn't look ready to be delivered, so I contacted BB chat to confirm everything was still on track. The support person I chatted with confirmed everything was good to go. Last night, I received a notification that the installation window narrowed from 7-1 to 9-noon, so I thought that meant everything would be fine.

 

Today, I received no communication whatsoever until about 11 when I got a text saying I needed to schedule an appointment. I called installation support and was told there was an issue getting the dishwasher in time, so I'd need to reschedule. The earliest date would be 8/26. I was told I couldn't schedule installation for the same day as delivery, and I couldn't get a new date until the delivery was scheduled. Then I was told I'd have to schedule delivery for the installation kit after the dishwasher but before the installation. So that got scheduled for delivery on 8/27. Then I was finally able to schedule delivery for 8/28. 

 

So now I'm going to have an uninstalled dishwasher sitting in my house for two days, a day when someone delivers a kit that the delivery person should just have available, and finally installation a week after I was expecting it. My wife and I are both working from home and watching our 2 year old and 2 month old at the same time. We had everything scheduled around the installation today, and now we have to do it again three more times.

 

There was nearly zero communication about any of these issues, even when I tried to be proactive. I am very unhappy that delivery and install cannot be scheduled on the same day when it was scheduled on one day originally. Needing a whole day just to get the installation kit delievered is especially ridiculous. I have had no problem with Best Buy when just purchasing and picking up items, but after this experience, I am unlikely to use Best Buy installation services again.

Posts: 6,132
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Registered: ‎08-21-2017

Re: Dishwasher delivery/install canceled with no communication

Good afternoon, BenTyndall,

 

Welcome to our community forums. We strive to make getting a new appliance as quick and easy as possible so I'm disappointed to hear about your experience with this order. I appreciate you letting us know about this experience so we can continue to to improve this process in the future.

 

Based on your message, it sounds like you've been able to get this rescheduled, is that correct? Please let me know if I can do anything to assist you at this time, I would be happy to see what options I have to help.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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