08-12-2020 06:37 PM
Hello Best Buy,
My wife and I had an extremly bad customer service today. Today, August 12 2020, our dishwasher, fridge, microwave and stove was supposed to be delivered and installed from the time window of 7a-1pm.
We've received a text message the day before (8/11/20) that everything is all set and ready. Fast forward today, it was 1:30pm with no call, no voicemail, no e-mail or no text message about the delivery and installation. We decided to call the number for delivery questions (1800-304-1259). According to the call, they stated that they called earlier, but there was no missed calls, no voicemail, no text message or email and stated they called the number on paper which was my wife's number. There is no evidence of what they mentioned. In addition, do not know where the delivery was at the beginning and questioned if we wanted to reschedule. We were informed that a supervisor was not available to speak with us but will transfer the call to the best buy center we originally bought the items from for the inconvienence. Unfortunataly we were hung up on after the transfer.
We called again an hour later and the next customer representative from the number previously mentioned stated that someone will call us around 4pm regarding delivery and installation. When 5pm came with no call/voicemail/email/text we decided to call again. This customer representative stated that the items were in "transit" and we will receive a call shortly. 6pm came, we called the number again for a follow up (we were losing faith at this time), and the customer representative stated that they do not know where the appliances are at this time and will have information after 24 hrs.
It is 7:30pm now and our whole day wasted. My wife and I took off (with no pay) for this delivery and installation. In addition, we rented a U-haul because we promise to sell our current fridge and delivered it to the new home. At this time we do not have a fridge and no concrete answer... very inconvienent. Is there anyway for compensation at this point? Anyone with a similar situation, please advise.
08-14-2020 06:21 PM
Welcome to our community forums. Buying a new set of appliances is a big deal and I appreciate you taking the time to let us know about your experience with this order. I would be more than happy to see what options we have available to assist you moving forward.
I'd like to begin by reviewing your order to see why this was not delivered. I will need a bit more information to do so. Can you please send me a private message with your:
You can send me a private message by clicking the blue button at the bottom of this post. I look forward to your response.