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Posts: 1
Registered: ‎02-22-2021

Dishwasher Delivery Fiasco

January 29: my wife and I purchased a dishwasher. It was scheduled to be installed on Feb 22 between 7:00am and 1:00pm. That was a little longer than we wanted to wait but what can you do?

Feb 19: I got a call confirming the appointment on Feb 22 but the time was between 8:00am and noon. Great, we're on schedule. I ask them to call my wife when delivery is to happen because I'll be out during that time

Feb 22: my wife stayed home waiting for delivery. I got home at 2:00pm and delivery hadn't happened yet. I called customer service to find out what's going on. They said a part (the kit?) wasn't available yet and the earliest they could deliver is now March 4. That didn't work for us so I made it March 5. Turns out they did send an email stating we had to reschedule. That email was received in my inbox at 10:00am- right in the middle of the range when delivery was to take place. Nobody saw that email until the afternoon because I was out all morning. Plus that was pretty late notice.

I believe we are due some compensation for wasting our time. I realize delays can happen but it's unacceptable to wait until two hours into the delivery window to let us know it's not going to happen. Also letting us know by email is not a good method when it's that short notice.

Hoping for better results on March 5. If not, we will cancel the order and buy somewhere else.
Posts: 203
Topics: 9
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Registered: ‎02-08-2019

Re: Dishwasher Delivery Fiasco

Hello, scooterrobins!

 

Thanks for connecting with our community here on the Best Buy Forums. Doing the dishes is my least favorite chore, so I can understand being eager to have your dishwasher arrive. I am sorry to hear that your order was unable to be delivered when originally anticipated, and I am happy to look into this further. To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
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