Delivery & Installation

[CatherineSackey]

What is going on?   I ordered a dishwasher online, a delivery was scheduled and the installation company contacted to confirm, just for the product not to be available for delivery. I did not even get an email for explation. I called the toll free number and the lady tried her best to reach the wharehouse and couldn't get an answer. two weeks plus later I finally got a live person at a local store to explain to me Best Buy is selling products they don't have in stock and are delayed over a month. I was charged already and paid my non affliated credit card already. What is going on? Is this customer service? And please don't blame it on Covid.

[AndrewB-BBY Social Media Specialist]

Good afternoon, CatherineSackey,

Welcome to our community forums. I'm sure you're eager to receive this dishwasher and I appreciate you taking the time to reach out to us regarding this order.

While it sounds like this may be backorderd I would be happy to see if I can provide some additional details about this order. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.