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Posts: 1
Registered: ‎07-29-2020

Dishwasher Delays and no communication from BestBuy

What is going on?   I ordered a dishwasher online, a delivery was scheduled and the installation company contacted to confirm, just for the product not to be available for delivery. I did not even get an email for explation. I called the toll free number and the lady tried her best to reach the wharehouse and couldn't get an answer. two weeks plus later I finally got a live person at a local store to explain to me Best Buy is selling products they don't have in stock and are delayed over a month. I was charged already and paid my non affliated credit card already. What is going on? Is this customer service? And please don't blame it on Covid.

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Registered: ‎08-21-2017

Re: Dishwasher Delays and no communication from BestBuy

Good afternoon, CatherineSackey,

 

Welcome to our community forums. I'm sure you're eager to receive this dishwasher and I appreciate you taking the time to reach out to us regarding this order.

 

While it sounds like this may be backorderd I would be happy to see if I can provide some additional details about this order. I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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