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Posts: 1
Registered: ‎01-21-2019

Disappointing customer service


I recently scheduled an installation of a remote starter at Best Buy in waynesville North Carolina. I scheduled online, and called Wednesday before the Saturday appointment to confirm. Spoke with sales rep that identified my appointment. At this time I spoke of the remote starter I would like to have installed and asked if it could be purchased the day of my arrival (1 hour commute for install). I arrived prior to my scheduled time to purchase the starter for the install, and was told they did not have the necessary parts to complete the install. I was told I would be notified when these parts were acquired to reschedule the install and it has been two weeks with no contact, despite numerous “we’ll have someone get in touch” phone encounters. This whole experience has been extremely frustrating and poorly managed by Best Buy, as they were I’ll prepared to carried out a scheduled install. And on top of this are now not following up on their own mistake. I would like to give my wife her Christmas present sometime before July, so if someone were able to help expedite this process that would be greatly appreciated.

The part in question is the safety mechanism that disables the remote starter when the hood is open, and store management informed me both Asheville locations were out as well, and it would have to be shipped from Spartanburg, so I can’t be the only one who has experienced this in western North Carolina.
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Registered: ‎04-18-2017

Re: Disappointing customer service

Welcome to the Best Buy forums, Pittsjm83,


I’m thankful you registered to allow me the opportunity to take a closer look at your installation and see what I could do to help out!  Remote start season is among our Geek Squad Autotech's, and the supply of this safety switches is required for every vehicle that isn’t equipped with a factory hood pin from the manufacturer.  As you can imagine, this part is very sought after this time of year. 


Because I want to make sure your gift does get installed as soon as possible, I’m wanting you to send me your full name, phone number, email address and the order number or customer service PIN from your remote start purchase.  I realize you’ve not been followed up with, but I want you to know that I’ll be keeping you in the loop from here on out!  Click the blue button in my signature line below to get stared!

JJ|Social Media Specialist | Best Buy® Corporate
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