05-29-2019 10:55 AM
To be clear, this negative feedback is based on the first of two appliance installations that occurred on Friday, May 24th; the first installation of a Whirlpool Oven Range and Microwave. The second installation of a Whirlpool Refrigerator that occurred later that day and I have no complaints about that.
Two appliances I purchased (Whirlpool Oven Range and Microwave) were delivered and installed. Afterwards, I noticed multiple scratches on my tile floor as a result of the installers pushing the appliances across the kitchen floor. I pointed out one of these scratches to the installer. He asked if I had extra tile and I explained to him that I did not. He proceeded to take a photo of the scratch and told me "I will speak to my boss", apologized and left.
After cleaning up the mess they left behind (from drilling mounting holes in the kitchen wall and below the kitchen cabinet) I noticed several more scratches on the floor.
I immediately called the Best Buy Elite Plus helpline and they were able to set me up with an insurance claim process (which is still ongoing).
Later that evening, while using the range for the first time, I was boiling a pot of water to make some pasta. The microwave vent hood fans were on and I noticed that steam was coming out of my cabinet. Upon further inspection, I realized that the vent hood exhaust duct was not properly attached to the microwave’s exhaust. It was not even attached with screws or ductwork sealing tape.
I have called customer support again and scheduled a follow-up appointment to have the microwave re-installed.
Overall, this entire experience has been extremely disappointing and frustrating. My wife and I have a 1-month-old at home and we have very little time to be dealing with this kind of headache. This is my first experience purchasing a major appliance from Best Buy and I am deeply regretting my decision. I have been an Elite Plus member since 2013 and shop at Best Buy any chance i get to earn rewards points, but this situation has left a very bad taste in my mouth.
06-02-2019 09:32 AM
Thank you for reaching out to us about your delivery experience of your range and microwave. Leaving a bad taste in your mouth surely is not something Best Buy intends for any of our clients, especially a client such as yourself who has been a loyal client for such a long period of time!
If you’d like, I can take a further look into your order so that I can address all your concerns and issues. I would need you to send us a private message by clicking the blue hyperlink next to my signature. Within the message, I would need your full name, order number, phone number, and email address. With that, I can locate your exact order and we can take it from there. I look forward to hearing back from you!