06-14-2020 09:47 AM
I had purchased the tv calibration package and then it tells me there are no appointments available? Whats going on?
06-15-2020 06:47 PM
I have a remote starter that was installed in late Feb/ early Mar 2020, and days later started experiencing issues with my battery in my newer vehicle. I took it to a mechanic after being stranded, not sure what the issue could be and they ruled out the battery and the alternator, and said the starter is likely draining it. I start calling BestBuy trying to get some resolution. Granted, almost immediately after this, COVID had started affecting several companies, and I was empathethic to less staffing. However, at this point I have spent 8+ hours on hold or on chat or going in circles calling different phone numbers, visiting different sites, etc... and cannot get resolution. I have a lovely transcript from a clearly unmotivated employee that I'd love to get to the right person to train on their conflict management. I have spent 3+ months now with an unstable vehicle, and now have to carry a jumper box just to go to the grocery. I have tried to be patient and kind to all employees involved, but this is getting extremely frustrating. Please help me to find resolution, without sending me to an 800 number that I will immediately get disconnected from (which has happened multiple times, the last time with no call back despite me insisting they take my and my husband's number down). I sincerely appreciate the help!
06-16-2020 07:47 AM
06-16-2020 03:38 PM
Hello--
I was that poor guy who was scheduled for Audio and backup camera install the very day of Covid 19 shutdown. The purchase included radio installation and I paid for backup camera installation. I understood!
Best Buy has re-opened their stores but not car audio installs. I REALLY don't get it....there is almost no contact...drop the car off....pick the car up!
I have reached the point that I feel Best Buy has RIPPED ME OFF! PLEASE RESUME CAR AUDIO INSTALLS!
06-21-2020 05:54 PM
06-25-2020
07:36 AM
- last edited on
06-25-2020
10:23 AM
by
John-BBY
We purchased a car radio,and exstended warrenty , from Best Buy in Waynesville NC,
The radio has not worked properly for 6 weeks.
I know this corvert 19 has hurt all of us,
We have called to find out what we can do to get the radio working properly, or to exchange it.
The geek squad is not coming back to work untill November,on car radio's.
So hear we set with an $800.00 broken radio.
Please advise what we can do to solve this problem.
Thank you in advance,
Frances {removed per forum guidelines}
06-26-2020 04:24 AM
06-26-2020 01:44 PM
The TOTAL lack of customer support during these past 3 months has been astonishing. I too understand the hardships and expected delays but the lack of customer communication is beyond acceptable, especially that coming (not coming) from the Geek Squad. It is so bad that I have just made the decision to buy a large expensive TV elsewhere rather than go through the stress of using BB for delivery and set-up. So sad!