05-10-2020 10:18 AM
Best Buy is going to have a difficult time coming back from the disastrous lack of customer support during the virus shelter-in-place locations. I can understand major cutbacks in services but they have left their customers (me too) hanging with no communication or direction.
05-14-2020 12:02 PM
05-15-2020 12:06 PM
05-15-2020 10:20 PM
05-16-2020 08:33 AM
05-18-2020 01:51 PM
I paid $150 for this and it's impossible to actually schedule someone to come out. I've been on hold/transferred four times and still no one knows how it can be done. It's shockingly awful. How can they sell a service and charge my credit card and not know how to implement the service?
05-19-2020 08:42 AM
I am so disappointed in your service. I was on hold twice for 45 minutes and then 50 minutes, to be disconnected. I called another number and was told that the Geek Squad that came to my house to repair the TV should have given me a RRA or RLA number, which they didn't, just to a phone number. After trying the number given to me with no success. I tried another number when I was told I had to be transferred to get that RRA/RLA number, and was on for another hour, just to be given that first number. This mean I wasted 3 hours for nothing.
Knowing the poor service for the exchange number, you should have it that if you don't want to wait, they return your call. How careless of a company such as the Best Buy. This means I'm without a TV during a pandemic with no replies and unable to speak with anyone.
05-19-2020 10:07 AM
I have been on hold for over 30 minutes trying to get someone from the Greek Squad to answer my call. Unfortunately, my refrigeratior stop working and I need assistance from the Geek Squad. I called the store and the phone keeps ringing and noone is answering. I dont want to waste food but I need my refrigerator fixed.