Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎03-23-2020

Best Buy fails to deliver

I ordered a TV and was given a delivery date during the hours 7-1. I monitored the order status, and it kept saying "Delivery today from 7 to 1.". At 1, no TV, so I called the store. I was told that it was going to have to be rescheduled.

 

Yes, I know we have a situation with the pandemic. I totally understand. What I don't understand is why Best Buy didn't update the order status to tell me that it would not be delivered. I know that they can do this, because when they rescheduled the delivery the order status hit the web site while I was on the phone with the store.

 

Basically I waited half a day at home when I could have been doing something else, simply because Best Buy couldn't be bothered to update my order status. That's even work you can do from home, and it takes 5 seconds.

Highlighted
Posts: 2,415
Topics: 100
Kudos: 245
Solutions: 113
Registered: ‎10-19-2017

Re: Disappointed that Best Buy is not honoring previously scheduled deliveries

Hello, All!

 

Thank you for your patience in this unique situation. We apologize for any inconvenience or stress that anyone has faced while events have unfolded. Best Buy cares deeply about the health and safety of our customers and our employees, and we have been monitoring current events closely. After careful consideration, Best Buy has decided to make some updates as we strive to protect our customers and employees while doing our part to slow the spread of COVID-19.

  

Home Delivery Services:

  • As of Tuesday, March 24, doorstep delivery will be available in areas where allowed by local and federal health regulations. See the link here for more details.
  • Doorstep delivery means agents will deliver product either to the customer’s doorstep or into a garage area. Agents will not be able to bring units into a residence.
  • All customers who are currently scheduled for an in-home delivery appointment will be contacted on the day of their appointment and offered options based on the nature of their appointment.
  • If a customer is scheduled for both delivery and installation service, Installation will not be possible at this time. See Home Installation and Home Repair Services section for more details. 

 

Home Installation and Home Repair Services:

  • As of Tuesday, March 24, we will be suspending Home Installation and Home Repair services in all service areas.
  • If already scheduled for a Home Installation or Home Repair appointment, Geek Squad Agents will reach out in the future to reschedule. As this situation is ongoing, we do not currently know when these services will resume.

 

Haul-away and Return Product Pickup:

  • Haul-away service will be suspended effective immediately.
  • For anyone who has an existing request for return pickup, we cannot complete that service for any product that is inside a residence.
  • Any return pickup product will need to be brought outside or placed in a garage for the pickup to occur.

For more about Best Buy’s response to COVID-19, please see our floated post here. Thank you again for your patience and understanding.

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 1
Registered: ‎03-24-2020

Completed Dissatisfied

I honestly don't remember the last time I have ever been this worked up and upset. I am thoroughly disgusted by the poor customer service and purchase delivery. I purchased a washer and dryer, which was nearly $1400 on March 8, 2020: PRIOR TO ANY WAREHOUSE SHUT DOWN OR COVID-19 CHANGES!

 

Initially, I intended on picking up the items myself, but was talked into delivery. I ended up purchasing more stuff for the delivery and installation of the washer and dryer, and was informed that delivery was supposed to be the following week.

Well, than I was informed that delivery would be March 24, 2020. I called and said I would just pick up the items myself and was told I was not allowed to do that.

So I figured whatever, Ill just wait until the 24th.

Well, a few days ago I get a message stating that installation would no longer occur. So I paid for something that wont happen and yet was not reimbursed for that....(it gets worse...)

Then come yesterday, I received an email that the washer isn't available for delivery... yeah, nearly ONE MONTH LATER I am informed that the washer isn't available and told by a customer service representative it is because of the warehouses closing down due to COVID-19. That is the lamest excuse ever...the warehouses JUST CLOSED. That is an excuse for appliances I purchased that best buy probably doesn't even have. Oh, I was also informed that I shouldve been able to pick up the appliances. But NOOOOOOO, I was told, "I wasn't allowed to come get my own appliances because they needed to be installed."

 

Furthermore, I was informed my dryer would arrive between 8 am - 11 am TODAY, 3/24/2020. Well here we are, its 1:02 PM and still no delivery of the dryer. Can't get ahold of anyone from Best Buy. I am beyond disgusted by their service and will be turning this into the BBB. This is truly uncalled for. 

 

I called and spoke with someone within the customer service department who told me that it doesn't look like either appliance will be delivered until April 9, 2020. So 

Highlighted
New Member
Posts: 1
Registered: ‎03-25-2020

Washington State stay-at-home order - will packages be delivered?

Hi,

We ordered something yesterday and it's supposed to  arrive on the 27th. Yesterday evening the Governor said we all must stay home unless we have essential work.

Will best buy ship through Fed Ex and can they still deliver?

Thanks

Highlighted
New Member
Posts: 1
Registered: ‎03-28-2020

No communicatoin and no show on delivery twice

It is quite impressive how little customer service means to Best Buy as a company. I ordered a washing machine which was scheduled to deliver and be installed 9 days after purchase. With my confirmed appointment being missed, I called customer service and was told they were not going to make their appointment and apologized for a lack of notification. They blamed the Coronavirus. While I completely understand and support the policy changes and safety of both the employees and residents, the lack of communication is unacceptable. None the less, we rescheduled for a delivery to the doorstep as their policy states due to Coronavirus for the soonest time available, four days later. That appointment time came and went, another call to customer service occurred where they indicated they don't even have drivers on Saturdays.

 

For whatever reason, the customer service agent in the original missed appointment scheduled the next delivery when it is not even physically possible for them to deliver. Again, there was no communication whatsoever. After being on the phone with customer service for 58minutes I was finally able to cancel my order and get my money back since they continue to push out the delivery day and fail to actually deliver.

 

I have absolutely no faith in Best Buy after learning it is normal practice to miss scheduled appointments and not communicate changes with customers. At a time in society where we should all be coming together and supporting one another, it’s unfortunate to see such a large company that says they are customer centric fail miserably to follow through on commitments.

 

Highlighted
New Member
Posts: 1
Registered: ‎03-28-2020

Paid for Items and Deliveries Cancelled Due to COVID19

I purchased a high end TV system and a stove which were supposed to be delivered the day the decision was made to cancel all in-home services. We cannot do the install ourselves so having the items delivered would be useless to us. My issue is that we have now paid for the more than $8K charges on our Best Buy card so we did not rack up interest in addition. So I have already paid for something I do not have and don't know when I will get it. What can Best Buy do to make this right?

Highlighted
New Member
Posts: 1
Registered: ‎03-29-2020

Delivery- TV left without ringing the doorbell

I purchased a flatscreen TV and it was delivered to my house. However, the person who dropped the TV didn’t even ring our doorbell. I understand that everyone is scared due to the COVID19, but what if I didn’t realize that my tv was at my front door and it got stolen? I think it’s very irresponsible for Best Buy to have that type of service. Please make sure the delivery service doesn’t do that in the future. This is the second time that the delivery service had provided horrible service.
Highlighted
New Member
Posts: 2
Registered: ‎03-30-2020

Delivery cancelled - poorly handled

I understand the need to suspend deliveries. But cancelling a delivery schedule for 7AM at midnight the night before after I’d already uninstalled the dishwasher and refrigerator that were to be taken away was a major inconvenience!! Should have honored the deliveries that day and suspended 24 even 48 hours after the announcement. Not at all happy with Best Buy.
Highlighted
New Member
Posts: 2
Registered: ‎03-30-2020

Re: Delayed item over a month after purchase

Your decision to cancel deliveries including those already set up for early the next morning was very poorly thought through if at all. I had already uninstalled the old appliances so had to reinstall all of them because of your short sighted decision. Should have honored scheduled deliveries for 24-48 hours after the suspension announcement was made. This virus isn’t a cover for your bad business practice!
Highlighted
New Member
Posts: 1
Registered: ‎03-30-2020

Please help

I recently purchased a Samsung TV from Best Buy. It was delivered and mounted by your technicians. It was not plugged in or setup by the technicians so I was left to set it up on my own. The television repeatedly freezes up and makes a loud echoing sound. Then, after a few moments the tv powers off and back on again. It does all of this over and over again and I don’t know what else to do.

I’ve reached out to customer service over the phone but they cannot schedule a visit right now due to the quarantine. Who can I send an email or direct message to to help me navigate through this matter?